KrispCall

AI-driven cloud telephony and contact center for modern teams

From $15/mo 💰 Deals Available

About KrispCall

KrispCall is a Singapore-headquartered cloud telephony platform trusted by 9,000+ businesses across 60+ countries, offering virtual phone numbers (local, mobile, toll-free) in 100+ countries alongside VoIP calling, bulk SMS, power dialing, IVR/phone trees, call monitoring (listen, whisper, barge), and an AI Copilot for call transcription, summaries, and rephrasing. It holds multiple G2 leadership badges including VoIP Leader and Regional Leader in ANZ, EMEA, Europe, and Asia Pacific as of Spring 2026, with a 4.9/5 rating across 300+ G2 reviews. The minimum real monthly spend starts at $15/user/month (billed monthly) or $12/user/month (billed annually), but calling and SMS charges are billed separately on a per-minute/per-segment basis — a hidden cost the website acknowledges in fine print but does not emphasize upfront. The Essential plan caps teams at 5 users, making it unsuitable for growing call centers. KrispCall is NOT for enterprises requiring Salesforce as a native integration (listed as 'Beta'), large contact centers needing predictive dialers (only power dialing available), or teams that need a true unlimited calling bundle without per-minute charges. User reviews on G2 and Capterra flag occasional call quality drops on poor internet connections and note that some advanced features like desktop apps for Linux and call analytics reports are still 'Coming Soon,' contradicting the impression of a fully mature platform.

Key Features

Virtual Phone Numbers — Local, mobile, and toll-free numbers in 100+ countries; one free US/Canada or UK number per user on all plans

Power Dialer — Automates outbound call sequences to boost agent productivity; available on Standard and above

AI Copilot — Provides call transcription, AI-generated summaries, AI SMS rephrasing, and automated replies to streamline workflows

Live Call Monitoring — Supervisors can listen to, whisper into, or barge on live agent calls in real time

IVR / Phone Tree — Multi-level auto-attendant that routes callers to the right team or agent automatically

Bulk SMS — Send mass SMS campaigns from the platform with AI-assisted messaging to maximize outreach

Unified Callbox — Single inbox for calls, SMS, voicemails, and CRM notes to keep all communications in context

100+ CRM & Tool Integrations — Native or Zapier/Make-based integrations with HubSpot, Pipedrive, Zoho, ActiveCampaign, Salesforce (Beta), MS Teams, and more

Call Analytics & Reporting — Real-time and historical dashboards covering call volume, duration, agent performance, and queue metrics

Global Calling — Make and receive international calls with local caller ID presence across 60+ countries

Pros & Cons

Pros

• Competitive entry price at $12/user/month (annual) — significantly cheaper than Aircall ($30/user/month) and JustCall ($19/user/month) for comparable VoIP features
• Strong G2 recognition with 63+ badges including regional leadership in ANZ, EMEA, Europe, and Asia Pacific as of Spring 2026, with 4.9/5 across 300+ reviews
• Broad global number coverage across 100+ countries with local number availability and free UK/US/Canada number per user on every plan
• All three call monitoring modes (listen, whisper, barge) included on Standard — many competitors reserve these for higher tiers or charge extra
• Fast number provisioning and setup — multiple G2 reviewers specifically praise quick onboarding and near-instant number activation
• AI Copilot features (transcription, summaries, rephrasing) are included in paid plans, not gated behind an expensive add-on as with some rivals

Cons

• Per-minute and per-segment SMS billing on top of subscription costs is a common user complaint — real monthly spend can be significantly higher than the advertised $12/$15 base price, especially for high-volume teams
• Essential plan is capped at 5 users, forcing small growing teams onto the $40/user/month Standard plan earlier than expected — a frequent frustration cited in reviews
• Several key features are still incomplete: desktop apps for Linux, call queuing on Essential, advanced reports, and ring strategy are listed as 'Coming Soon' despite the platform positioning itself as enterprise-ready
• Salesforce and Zendesk integrations are in 'Beta' status — teams relying on these for core CRM workflows report instability and limited functionality compared to competitors like Aircall or Dialpad
• Call quality is reported as inconsistent on weak internet connections by multiple G2 and Capterra reviewers — lacks the adaptive audio quality management that premium VoIP providers offer
• No predictive or progressive dialer — only a power dialer is available, which puts KrispCall behind competitors like JustCall or Aircall for large outbound call center use cases requiring AI-driven dialer modes

Best For

Remote-first SMBs (2–50 employees) needing international virtual numbers and a unified inbox without investing in expensive PBX hardware Sales development teams using HubSpot, Pipedrive, or Zoho CRM who need click-to-call, automatic call logging, and power dialing at a lower per-seat cost than Aircall or Dialpad Customer support managers at mid-size companies who need real-time call monitoring (listen/whisper/barge) and agent coaching tools without enterprise pricing Startups and freelancers in emerging markets who need credible local phone presence in the US, UK, Canada, or Australia without setting up a local entity Operations leads at tech-forward SMBs wanting to pilot AI call transcription and summaries alongside CRM integration without paying for standalone AI tools