CloudTalk

AI-powered cloud phone system for sales and support teams

From $19/mo 💰 Deals Available

About CloudTalk

CloudTalk is a cloud-based virtual phone system and call center platform designed for sales and support teams that need professional calling capabilities without on-premise hardware. It offers 80+ advanced calling features including IVR, skills-based routing, power dialer, call recording, and real-time analytics — all accessible through desktop and mobile apps. The standout: AI-powered features like conversation intelligence, automatic call summaries, sentiment analysis, and topic extraction turn every call into actionable data. CloudTalk covers 160+ countries with local, international, and toll-free numbers, making it ideal for global teams. The platform integrates with 35+ tools including Salesforce, HubSpot, Pipedrive, Zendesk, and Intercom — syncing calls, contacts, and notes automatically. The AI Voice Agent add-on ($0.25/min) handles inbound and outbound calls autonomously in 60+ languages. Three core plans: Lite ($19/user/mo), Essential ($29) with advanced routing, and Expert ($49) with power dialer and SSO. While base pricing is competitive, AI add-ons ($9/agent/mo for transcriptions and smart notes) and per-minute outbound charges can increase total cost. Best for mid-size sales teams, customer support centers, and businesses with international calling needs who want a modern, AI-enhanced phone system without the complexity of legacy solutions like Avaya or Cisco.

Key Features

80+ calling features including IVR, ACD, and smart routing

AI Conversation Intelligence with call summaries and sentiment analysis

AI Voice Agent for automated inbound/outbound calls in 60+ languages

Power Dialer and Smart Dialer for outbound sales teams

International, local, and toll-free numbers in 160+ countries

Call Flow Designer with drag-and-drop visual builder

Real-time analytics and customizable reporting

Desktop and mobile apps for remote teams

Call recording, monitoring, and whispering

Pros & Cons

Pros

• Excellent international coverage with numbers in 160+ countries
• AI features genuinely improve agent productivity
• 35+ native CRM and helpdesk integrations
• Clean, intuitive interface — easy to set up without IT
• 14-day free trial with no credit card required
• Good value compared to legacy call center solutions

Cons

• AI add-ons ($9/agent/mo) increase total cost significantly
• Outbound calls charged per-minute on Lite plan
• Power Dialer only available on Expert plan ($49/user/mo)
• Some advanced integrations locked to higher tiers
• No free plan available

Best For

Sales teams needing power dialer and CRM integration Customer support centers handling high call volumes Businesses with international calling needs Remote teams needing cloud-based phone system Mid-size companies replacing legacy PBX systems